Terms & Conditions

Summary of key points

Not a substitute for the full Terms.

• Trial and plans: new workspaces start on a $0 trial with no card required. Paid plans are billed monthly or yearly in advance, renew automatically, and are non-refundable.
• AI credits: each plan includes a monthly allotment of AI credits. Unused plan credits expire at the end of each month, and you can buy more at published rates.
• Amazon access: you connect Amazon accounts through Amazon’s own authorization. Features that change anything in your Amazon accounts are off by default and act only when you turn them on or approve them.
• AI output: AI-generated insights can be wrong. Check them before you act on them.
• Your data: you own your Customer Data. We use it only to provide the Service and delete it when your account is deleted or your agreement ends, as the Privacy Policy describes.
• No warranty, limited liability: the Service is provided “as is,” and our liability is limited as set out below.
• Not Amazon: 1stPage is independent of Amazon.com, Inc. and is not endorsed or sponsored by Amazon.
• Signed Agreements win: if you have signed an MSA or order form with us, its terms take priority over these Terms and the Privacy Policy.

1. Accounts and Eligibility

1.1 Eligibility. The Service is for business use. You must be at least 18 years old (or the age of majority where you live) and able to form a binding contract, and you may not use the Service for personal, family or household purposes.

1.2 Accounts and Users. You must give accurate account information and keep it current. You may invite employees, contractors and agencies to use your workspace (“Users”) and assign their roles. You are responsible for your Users’ compliance with these Terms, for keeping sign-in credentials and codes confidential, and for all activity under your workspace. Tell us right away at support@1stpage.com if you suspect unauthorized use. We are not liable for losses caused by your failure to safeguard credentials.

1.3 Restrictions. You will not, and will not let anyone else: (a) use the Service in violation of law or of Amazon’s terms and policies that apply to you; (b) reverse engineer, decompile or try to derive the source code or underlying algorithms of the Service, except where the law prohibits this restriction; (c) interfere with or disrupt the Service or its infrastructure; (d) resell or provide the Service to third parties except as these Terms allow; or (e) use the Service to build a competing product or copy its features or interface.

2. The Service

2.1 What the Service does. 1stPage is a software-as-a-service platform that retrieves your Amazon Data, stores and analyzes it, and presents it through dashboards, alerts, scheduled reports, AI features, our MCP connector for third-party AI clients, and our Platform API. We may add, change or remove features over time (Section 7).

2.2 Connecting Amazon accounts. To use the core features, you authorize 1stPage through Amazon’s own consent flows for the Amazon Selling Partner API and the Amazon Ads API. We do not ask for your Amazon password. We will sign in to Seller Central or Vendor Central only if you give our team named user logins for that purpose. You represent that you have the rights and authority to grant this access, and you remain responsible for complying with your agreements with Amazon. You can revoke our access in your Amazon account at any time, although some features will stop working.

2.3 Optional features that make changes. Most of the Service only reads data. Some optional features can make changes in your Amazon accounts, such as updating listings, changing advertising bids, budgets, keywords or negative targets, running advertising rules, or creating Amazon Marketing Cloud audiences. These features are off by default and act only when you or a User you authorize turns them on, approves a specific change, or asks for it. You are responsible for the changes you or your Users approve and for automations you enable, and you should review proposed changes before approving them.

2.4 Dependence on Amazon. The Service depends on Amazon’s systems, data availability, API limits and policies. We do not guarantee that Amazon will keep providing any particular data, or that data retrieved from Amazon will be complete, accurate or timely, and we are not liable for Amazon’s unavailability, errors or changes.

3. Plans, AI Credits and Payment

3.1 Plans. Our current plans, prices and limits are published on our pricing page. Plans differ in the number of channels (one channel is one Amazon account in one marketplace), the monthly AI credit allotment, the number of schedules, and included features:

• Trial: $0, with no payment card required, for the trial period shown on our pricing page or at sign-up (currently 20 days). When the trial ends, you need a paid plan to keep using the Service. We do not charge you automatically at the end of a trial.
• Small Business and Large Business: paid plans billed monthly or yearly, at the prices on our pricing page when you subscribe.
• Enterprise: pricing, allocation and terms are agreed in a Signed Agreement.

All prices are in U.S. dollars and exclude taxes. You are responsible for applicable sales, use, value-added and similar taxes. We may change prices or plans, but a change will not affect a billing period you have already paid for and will apply from your next renewal after notice.

3.2 AI credits. AI features use credits. The number of credits a request uses depends on the work it takes; our pricing page shows typical usage. Each plan includes a monthly allotment of credits. Unused credits from a monthly allotment expire at the end of that month and do not roll over. You can buy additional credits, as one-time packs or, where your plan allows it, as a monthly auto-refill, at the rates shown in the Service when you buy. Purchased credits are non-refundable, have no cash value, cannot be transferred, and end when your account closes. If you run out of credits, AI features may pause until your allotment renews or you buy more.

3.3 Payment. Paid plans and credit purchases are charged in advance to the payment method you provide, through our payment processor, Stripe. You authorize us to charge all applicable fees to that payment method. Fees are non-refundable, including for partial periods, unused time, unused credits and downgrades, except where these Terms or the law say otherwise.

3.4 Automatic renewal and cancellation. Paid plans and auto-refill renew automatically for the same period until cancelled. You can cancel at any time in your account settings, where available, or by emailing support@1stpage.com before your renewal date. Cancellation takes effect at the end of the current billing period, and you keep access until then.

3.5 Upgrades and downgrades. Upgrades take effect immediately, with a prorated charge for the rest of the current period. Downgrades take effect at the start of the next billing period and may reduce your channels, credits or features.

3.6 Late payment. If a payment fails and is not fixed after notice, we may suspend the Service until it is paid, and may terminate your account if any amount remains unpaid 15 days after it was due. You agree to pay reasonable costs of collecting overdue amounts, including attorneys’ fees.

4. License, Intellectual Property and Your Data

4.1 License to use the Service. Subject to these Terms and payment of fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right for you and your Users to use the Service during your subscription for your internal business purposes, including, for agencies, to serve your own clients.

4.2 Our property. 1stPage and its licensors own the Service and all related software, technology, content and intellectual property. These Terms give you no ownership rights, only the right of use stated above.

4.3 Your data. You keep all rights to your Customer Data. You grant 1stPage a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit and display Customer Data only as needed to provide, secure and support the Service and as you direct, including by sending it to our service providers and AI Providers as the Privacy Policy describes. We do not sell Customer Data or use it to train AI models. We protect Customer Data with the safeguards described in the Privacy Policy, and we may use aggregated, de-identified usage information that does not identify you, your Users or Amazon buyers to operate and improve the Service.

4.4 Feedback. If you send us suggestions or other feedback, we may use it without restriction or obligation to you.

4.5 Third-party components. The Service includes third-party and open-source software that may be subject to its own license terms, available on request.

5. Acceptable Use and Amazon Policies

5.1 Acceptable use. You will not use the Service to: (a) upload or transmit malware or harmful code; (b) try to gain unauthorized access to the Service, its systems, or other customers’ data; (c) disrupt the Service’s integrity or performance, including by excessive automated requests; (d) collect information about others without their consent; or (e) store or transmit content that is unlawful, infringing or defamatory.

5.2 Amazon’s terms. You will comply with the Amazon seller, vendor, advertising and developer policies that apply to you, including Amazon’s acceptable use and data protection policies for Amazon Data. Amazon may suspend or revoke API access at its discretion, and we are not liable for actions Amazon takes regarding your Amazon accounts. If Amazon’s actions prevent us from providing all or part of the Service, we will use reasonable efforts to restore or adapt it. If the outage is prolonged, either of us may end the affected subscription, and we will stop future billing for it.

5.3 Connected AI clients and integrations. If you connect a third-party AI client, a Slack workspace or another integration, or use our Platform API, you direct us to send the requested Customer Data to it. That third party’s use of the data is governed by its own terms, and we are not responsible for it. Keep API keys secret; you are responsible for activity using your keys and connections.

6. AI Features

6.1 How AI features work. AI features send your request and the relevant Customer Data to our AI Providers to generate a response, as described in the Privacy Policy. Our AI Providers do not train their models on that data.

6.2 Check AI output before you rely on it. AI-generated answers, insights, summaries and recommendations are produced automatically and may be inaccurate, incomplete, out of date or inconsistent with the underlying data. They are not professional, financial, legal or tax advice. Verify AI output against the underlying reports before you act on it, especially before changing prices, inventory, advertising or listings. You are responsible for decisions you make and actions you take based on AI output.

6.3 Your inputs and outputs. As between you and us, you own your inputs to AI features and the outputs generated for you, and both are Customer Data. Similar questions from other customers may produce similar outputs.

7. Updates, Availability and Support

7.1 Changes to the Service. We may add, change or remove features. We will try to give notice of changes that materially reduce the Service, but we have no obligation to keep any particular feature or third-party integration.

7.2 Availability. We aim to keep the Service available at all times but do not guarantee uninterrupted service. It may be unavailable for maintenance or because of events outside our control, such as internet or hosting outages, Amazon API downtime, or force majeure events.

7.3 Support. We provide support by email at support@1stpage.com and aim to respond within one to two business days, without guaranteeing a specific response or resolution time.

8. No Warranties

THE SERVICE, INCLUDING ALL DATA, AI OUTPUT, CONTENT AND FUNCTIONALITY, IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, 1STPAGE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT DATA OR AI OUTPUT WILL BE ACCURATE OR COMPLETE, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE.

No guaranteed outcomes. We do not guarantee any result on Amazon, including sales, rankings, advertising returns or search placement. Analytics and AI output are for information and should be checked independently before you rely on them for important business decisions.

9. Limitation of Liability

9.1 Indirect damages. To the fullest extent the law allows, neither 1stPage nor its officers, employees, agents or affiliates will be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, or for lost profits, revenue, goodwill, data or use, arising from or related to the Service or these Terms, even if advised of the possibility.

9.2 Cap. To the fullest extent the law allows, 1stPage’s total liability for all claims arising from or related to the Service or these Terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim, or $100 if you paid no fees.

9.3 Basis of the bargain. These disclaimers and limits are a reasonable allocation of risk and an essential basis of our prices.

9.4 Exceptions. Nothing in these Terms limits liability for gross negligence, willful misconduct or fraud, for death or personal injury caused by negligence, or for any other liability that cannot be limited by law.

10. No Amazon Affiliation; Third Parties

1stPage is not affiliated with, endorsed by or sponsored by Amazon.com, Inc. or its affiliates. Amazon and related marks are trademarks of Amazon.com, Inc. or its affiliates and are used only to identify the services we integrate with. Amazon has no responsibility for the Service. Other product names and marks belong to their owners.

We do not control the content or accuracy of Amazon Data. If you see a significant discrepancy between our data and Amazon’s, contact us and we will investigate. The Service may link to or integrate with third-party services that we do not control; your use of them is subject to their terms.

11. Indemnification

You will defend, indemnify and hold harmless 1stPage and its officers, employees, agents and affiliates from third-party claims, and related losses, damages, fines, costs and reasonable attorneys’ fees, arising from: (a) your or your Users’ use of the Service or your Customer Data; (b) changes made in your Amazon accounts that you or your Users enabled or approved; (c) your breach of these Terms or of law; or (d) your infringement of anyone’s rights. We may take over the defense of such a claim at your expense, and you will not settle it without our written consent.

12. Term and Termination

12.1 Term. These Terms apply from when you first accept them until your account is closed or these Terms are terminated. Subscriptions run for the billing period you choose (monthly or yearly) and renew as described in Section 3.4.

12.2 Termination by you. You may stop using the Service at any time by cancelling your subscription and asking us to close your workspace. Termination does not entitle you to a refund of prepaid fees except where the law requires.

12.3 Suspension or termination by 1stPage. We may suspend your access or terminate these Terms on written notice if: (a) you materially breach these Terms and do not cure the breach within 10 days of notice, where it can be cured; (b) the law or a court order requires it; (c) we discontinue the Service entirely; or (d) your use creates a security or legal risk for us, other customers or our relationship with Amazon. In serious cases we may suspend access immediately and notify you afterward.

12.4 Effect of termination. When these Terms end, your rights to use the Service end. Download any reports you want to keep before then. We delete your Customer Data as described in the Privacy Policy: after the account is deleted or the agreement ends, with remaining copies leaving our backups within 30 days, and security logs kept for 12 months. If we terminate for a reason other than your breach, we will refund prepaid fees for the period after termination. Sections that by their nature should survive termination will survive, including Sections 3 (for amounts owed), 4.2, 4.4, 8, 9, 11, 13 and 14.

13. Governing Law and Disputes

These Terms, and any dispute arising from them or the Service, are governed by the laws of the State of Indiana, USA, without regard to its conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

Jurisdiction and venue. Subject to the arbitration provision below, any court proceeding will be brought in the state courts located in Hamilton County, Indiana, or the federal courts for the Southern District of Indiana, and both parties consent to their jurisdiction and venue.

Arbitration. At our election, we may require that a dispute be resolved by final and binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association, before a single arbitrator seated in Indianapolis, Indiana, conducted in English and applying Indiana law. BY AGREEING TO ARBITRATION, YOU WAIVE ANY RIGHT TO A JURY TRIAL OR TO TAKE PART IN A CLASS ACTION. You may opt out of arbitration by notifying legal@1stpage.com in writing within 30 days after you first accept these Terms. Either party may seek injunctive relief in court to protect its intellectual property or confidential information.

14. Signed Agreements and General Terms

14.1 Signed Agreements and order of precedence. If you and 1stPage have a Signed Agreement covering the Service, it governs your use of the Service together with these Terms and the Privacy Policy. If they conflict, this order applies: (1) the Signed Agreement, including its order forms and any data processing terms, in the order of precedence it states; (2) these Terms; and (3) the Privacy Policy. Anything the Signed Agreement does not address is governed by these Terms and the Privacy Policy.

14.2 Entire agreement. These Terms, the Privacy Policy and any Signed Agreement are the entire agreement between you and us about the Service and replace any prior understandings on the same subject. Terms in your purchase orders or other business forms do not apply, even if we accept the form.

14.3 Changes to these Terms. We may update these Terms. The “Last Updated” date above shows when they last changed. For material changes we will notify account owners by email or in the Service before the change takes effect. Continuing to use the Service after it takes effect means you accept the updated Terms. Changes do not alter a Signed Agreement unless both parties sign an amendment.

14.4 Severability. If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permitted, and the rest of these Terms remain in effect.

14.5 No waiver. A failure or delay in exercising a right is not a waiver of it. A waiver must be in writing and signed by an authorized representative of 1stPage.

14.6 Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, reorganization or sale of all or substantially all of our assets.

14.7 Relationship. The parties are independent contractors. These Terms create no partnership, joint venture, employment, franchise or agency relationship.

14.8 Notices. We may send notices by email to the account owner’s address, or post them in the Service. Send legal notices to legal@1stpage.com and by certified mail to 1stPage LLC, Attn: Legal, 12175 Visionary Way, Fishers, IN 46038, USA.

14.9 No third-party beneficiaries. These Terms are for the benefit of you and 1stPage only, except for the indemnified parties named in Section 11.

Questions about these Terms can go to support@1stpage.com.